Privacy Policy

Last updated: September 2026

NP Practice Fundamentals respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how NP Practice Fundamentals collects, uses, stores and discloses personal information when you visit our website, enrol in or purchase a course, contact us, subscribe to communications, participate in NP Mentor Match, or otherwise interact with our services.

NP Practice Fundamentals operates in Australia and aims to handle personal information in accordance with applicable Australian privacy laws and the Australian Privacy Principles (APPs), where applicable.

1. Information We Collect

Depending on how you interact with NP Practice Fundamentals, we may collect personal information including:

Your name
Email address
Telephone number
Billing and transaction information
Course enrolment and participation information
Information you provide when contacting us
Information provided through forms, surveys or feedback
Professional information you voluntarily provide, such as your nursing or Nurse Practitioner status, experience, areas of interest or professional background
Information relating to your participation in NP Mentor Match
Information relating to your use of our website and online courses.

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

You may be able to browse parts of our website without providing personal information. However, certain information is required to create an account, enrol in a course, purchase a product or participate in certain services.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

Create an account or enrol in a course
Purchase a course or other product
Contact us by email
Subscribe to our mailing list or communications
Complete a website form
Register for NP Mentor Match
Participate in surveys, feedback or other activities
Interact with our website, courses or other services.

We may also collect limited information automatically through cookies, analytics and similar technologies when you use our website or online learning platform.

Where reasonably practicable, we collect personal information directly from the individual.

3. How We Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

Providing and administering our courses and educational resources
Processing purchases and payments
Managing student accounts and course enrolments
Providing customer and technical support
Responding to enquiries
Communicating with students about their courses or purchases
Sending educational information, industry updates and marketing communications where permitted
Administering NP Mentor Match
Facilitating professional connections between mentors and individuals seeking mentorship
Improving our website, courses and services
Understanding how users interact with our website and services
Maintaining business, financial and administrative records
Complying with applicable legal and regulatory obligations
Protecting the security and integrity of our website, courses and services.

4. Course and Student Information

NP Practice Fundamentals is an education and professional development business providing resources primarily for Nurse Practitioners, nurses and other healthcare professionals.

Information relating to your course enrolment, participation and interactions with our online learning platform may be collected and stored so that we can administer your enrolment, provide support, maintain appropriate records and improve our courses.

NP Practice Fundamentals is not intended to be used to collect or manage patient medical records.

Please do not submit identifiable patient information, patient medical records or other confidential clinical information through course forms, enquiries or other NP Practice Fundamentals services unless specifically requested and appropriate safeguards are in place.

5. Payment Information

Payments for courses or other products may be processed through third-party payment providers.

NP Practice Fundamentals does not generally store complete credit or debit card details.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

6. Email Communications and Marketing

NP Practice Fundamentals uses Gmail/Google Workspace for business email communications.

We may use your email address to:

Respond to enquiries and requests
Communicate with students about course enrolments and purchases
Provide course-related information and support
Send educational resources and NP industry updates
Provide information about courses, webinars, workshops and events
Send promotions and special offers where you have subscribed or where otherwise permitted by law.

NP Practice Fundamentals may promote its courses, services and educational content through email, our website and social media channels.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in our emails, where available, or by contacting us directly.

Unsubscribing from marketing communications does not prevent us from sending essential administrative or transactional communications relating to your account, course enrolment, purchase or other services you have requested.

7. Social Media

NP Practice Fundamentals may operate social media accounts and use social media platforms to communicate information about our courses, educational content, industry updates and business activities.

If you interact with NP Practice Fundamentals through a social media platform, that platform may collect and process your personal information in accordance with its own privacy policy and terms of use.

NP Practice Fundamentals does not control the privacy practices of third-party social media platforms.

8. NP Mentor Match

NP Practice Fundamentals operates an NP Mentor Match initiative designed to help Nurse Practitioners and NP students connect with potential mentors and build professional networks.

If you register to participate as a mentor, we may collect information such as:

Your name
Email address
State or location
Professional role
Nursing or Nurse Practitioner experience
Specialty or area of professional interest
Areas in which you are willing to provide mentoring
Preferred mentoring format, such as online or in-person
Other information you voluntarily provide through the Mentor Match registration form.

Mentor registration information is collected through Tally forms and may be stored and managed using Airtable.

We use this information to:

Administer the NP Mentor Match initiative
Create and maintain mentor profiles
Facilitate professional connections
Communicate with registered mentors
Manage and improve the Mentor Match service.

Where you have agreed to participate in Mentor Match, selected information from your mentor profile may be made available to NPs or NP students seeking mentorship for the purpose of facilitating professional connections.

We will not intentionally publish information that you have not provided for inclusion in your mentor profile.

9. Third-Party Service Providers

NP Practice Fundamentals uses third-party technology and service providers to operate our business and provide our services.

These may include:

Teachable – online course hosting, course delivery and student accounts
Google Workspace/Gmail – business email and communications
Tally – online forms, including NP Mentor Match registration
Airtable – information management, including NP Mentor Match data
Payment providers – processing course and other payments
Website, analytics and technology providers – website functionality, analytics and related services.

These providers may collect, store or process personal information on our behalf where necessary to provide their services.

Each provider may have its own privacy policy and terms governing its services.

10. Overseas Storage and Disclosure

Some of the third-party service providers we use may store or process personal information outside Australia.

As a result, your personal information may be disclosed to or processed by overseas recipients, including technology and service providers operating in countries such as the United States.

We take reasonable steps to select and use service providers that provide appropriate privacy and security protections.

Because third-party providers may change their infrastructure, storage locations or service arrangements from time to time, the countries in which information may be processed may also change.

11. Cookies and Analytics

Our website and online learning platform may use cookies and similar technologies to:

Provide website functionality
Remember preferences
Understand how visitors use our website
Improve our website and services
Understand the effectiveness of our content and marketing.

Third-party services may also use cookies or similar technologies in accordance with their own privacy policies.

You can manage or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

12. Sharing Personal Information

We do not sell or rent your personal information.

We may disclose personal information to third-party service providers where reasonably necessary to operate NP Practice Fundamentals and provide our services, as described in this Privacy Policy.

We may also disclose personal information where:

You have consented to the disclosure
Disclosure is necessary to provide a service you have requested
Disclosure is required or authorised by law
Disclosure is reasonably necessary to protect our legal rights, property or safety.

For NP Mentor Match, information may be shared with other participants where this is necessary to facilitate the professional connection and you have chosen to participate in the initiative.

13. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically through our course platform, email systems, cloud-based services and other business systems.

No online system can be guaranteed to be completely secure. Where we become aware of a data breach involving personal information, we will respond in accordance with applicable legal obligations.

14. Access and Correction

You may request access to personal information that NP Practice Fundamentals holds about you.

You may also request that personal information that is inaccurate, incomplete or out of date be corrected.

To make a request, please contact us using the contact details below.

We will respond to requests in accordance with applicable privacy requirements.

15. Privacy Complaints

If you believe that NP Practice Fundamentals has handled your personal information in a way that does not comply with applicable privacy obligations, please contact us first so that we can investigate your concern.

Please provide sufficient information for us to understand and investigate the issue.

We will acknowledge and respond to privacy complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint is available from the OAIC website.

16. Third-Party Websites and Links

Our website and educational resources may contain links to third-party websites, resources or services.

These websites operate independently and may have their own privacy policies and terms of use.

NP Practice Fundamentals is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or privacy obligations.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage users to periodically review this Privacy Policy.

18. Contact Us

If you have a question about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact:

NP Practice Fundamentals
Email: np.practice.fundamentals@gmail.com
Website: www.nppracticefundamentals.com